Most frequent questions and answers.
We generally provide animated attract screens in .mp4, .mov, .wav, or .swf (Fotomaster mirror).
Yes, our animations work with all major types of softwares available in the market.
For e.g.- iPad booth’s software supports mp4, fotomaster mirror software from v1- v8 supports .swf but v9 and above now accepts both mp4 and swf, social booth supports .wmv
The changes we generally offer like adding a logo, changing colours, changing resolution/size, portrait to landscape and vice-versa or translating text in any language with an additional fee. Contact us for further info.
Generally, we take 4-5 business days in completing custom order.
But we can provide express delivery within 24-48 hours with additional charges. Please contact us for any query regarding custom order.
Yes, 100% refund.
If you are dissatisfied with the custom experience, then we want to quickly correct the problem.
We pay great attention to detail in creating animations and designing templates but still we cannot meet your expectations then no worries we will refund you back.
No, you cannot cancel the order.
But if you find:
- Our products not working on your software for some reason
- The size does not fit well
Then please contact us before as sometimes the file name (File name must not contain space/special characters) is the reason for not working in some software.
We will try to find out the technical reasons if any.
You can fill the details located here at ……..
We will go through all your details and respond back shortly with further details.
For any queries, feel free to contact us at shopatsr@gmail.com
We offer revisions “until you satisfied” after sending the first draft.